Hey all so I bought a star wars kit that was missing 3 pieces but I had to give lego some credit as first off I know this is a pretty rare occurrence but it took 5 minutes on the phone with them and the pieces were ordered and they were shipped b4 I woke up Monday morning I was impressed
they're always awesome.
benny's spaceship fro the lego movie kits had a missing piece & one of the cannons was seized up - all bits resent immediately.
dad's train engine was wonky, also replaced very fast.
They definitely have top notch customer service. I have only had one bad experience when calling in but I have called quite a bit so I'd say that's pretty good.